Frequently Asked Questions
Everything you need to know about your FitVille experience.
What shipping options are available within the UK?
We offer Standard Delivery (3-5 business days) and Express Delivery (1-2 business days). Free standard shipping is available on all orders over £50.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, in their original packaging, and with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How can I ensure I select the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend measuring your foot or body and comparing it to our chart, as our comfort-fit designs may vary from standard UK sizing.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and Klarna for buy-now-pay-later options.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.
Are your shoes suitable for specific foot conditions?
FitVille specializes in ergonomic footwear designed for comfort. Many of our models feature wide toe boxes and arch support, making them ideal for those with bunions, plantar fasciitis, or wide feet.